My Role
At Medtronic, I led the UX design initiative to build a responsive software solution for the Diabetes Department, aimed at enhancing user experience consistency across platforms. My role involved designing and integrating an employee lookup functionality into Salesforce CRM, collaborating with cross-functional teams, and conducting user research to inform the design process.
Project Team: UX Designers, Accessibility Experts, Business Analyst and Business Partners, User Researchers, Developers, Project Manager
Tools: Figma & Figjam, Sketch, Salesforce Lightning Design System Library
Problem: No consistent standard for how to manage and track the demo units used in the fields. Users rely on manual spreadsheets to document tasks assigned to them. The Diabetes Department faced challenges with inefficient navigation and inconsistent user experiences, leading to difficulties in finding employee information and impacting productivity. The existing CRM lacked an intuitive structure, causing frustration for healthcare providers and clinical staff.
Areas of focus: Account Plan, Inventory Management, Pipeline Management
Research & Insights
To understand user pain points, I conducted user interviews, surveys, and usability testing with healthcare providers, clinical staff, and internal stakeholders. I also performed card sorting and tree testing to optimize information architecture. Key findings revealed that users needed faster access to employee information and more consistent navigation.
Design Process
Information Architecture (IA): Redesigned the site map and navigation structure to simplify user flows and improve findability.
Wireframing & Prototyping: I used Lightening Design System for documentation, components, and design guidelines.
The process started by creating low-fidelity wireframes followed by interactive prototypes in Figma, iterating based on feedback from stakeholders and usability testing.
Collaboration: Worked closely with developers and product managers, ensuring seamless integration into Salesforce CRM and maintaining consistency with the Diabetes Design System.
Solution
The final design featured a responsive interface with an intuitive employee lookup functionality, enhanced navigation, and reusable design components. The solution ensured consistent user experiences across devices, reducing cognitive load and improving operational efficiency.
Impact & Results
30% improvement in user satisfaction due to streamlined navigation and efficient information access.
20% increase in productivity among clinical staff by reducing time spent searching for employee details.
Positive feedback from stakeholders on the improved consistency and usability.
Next steps: We will be improving the accessibility features of our mobile application to ensure inclusivity for all users. The project involves conducting comprehensive user research to identify pain points and challenges faced by users of all ages, with disabilities. Through iterative design and testing, we aim to create a more user-friendly experience that caters to diverse needs and enhances overall usability.
Before
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